| General Information | |
| Schedule | 44 hours |
| Work Place | Main office NSS | Calle Pablo Pumarol, No.1, Los Prados, D.N. |
General Perspective:
We are seeking a detail-oriented Board Solutions Specialist to maintain and optimize custom solutions on the Board business intelligence and decision-making platform. The ideal candidate will collaborate with Business Analysts, customer support, and end-users to ensure that solutions meet expectations, solve critical issues, and deliver measurable value to customers.
Essential Job Functions
- Maintain custom solutions in the Board platform to ensure seamless performance.
- Identify and resolve critical production incidents, performing root cause analysis.
- Analyze and optimize solutions to improve overall efficiency and performance.
- Create and maintain detailed documentation of solutions and changes for future reference.
Minimum Requirements
Education
- College degree in Engineering, preferably Software Engineering.
Experience
- Professional experience working with the Board platform or other business intelligence tools like PowerBI, Tableau, etc.
Skills
- Ability to translate stakeholder requests into actionable tasks.
- Extract valuable insights from available data for actionable outcomes.
- Strong problem-solving skills with timely resolution of issues.
- Effective collaboration with both technical and non-technical stakeholders in English and Spanish.
- Attention to detail and commitment to delivering quality solutions.
- Strong time management skills to ensure tasks are completed within expected deadlines.
- Familiarity with other business intelligence tools is a plus.
Knowledge
- Expertise in the Board platform or other business intelligence tools like PowerBI, Tableau, etc.
- Proficiency in SQL and scripting languages for data extraction and manipulation.
Special Requirements
- Supervisory Responsibilities: None.
- Access to Confidential Information: Yes, including sensitive client data and their customers’ sensitive information.
- Platform Access: The role requires access to the Board platform and related administrative files.
- Language Proficiency: Fluent communication in English is essential.
Work Environment
- Requires extensive use of the Board platform, analyzing and documenting solutions, and collaborating with diverse teams.
- Frequent interaction with data, requiring a detail-oriented approach to ensure quality deliverables.